Beware of payment scams. This office will never ask you to pay by gift card,
wire transfer, cryptocurrency, or a payment link sent by text message. Plan payments are made
only through the payment methods listed on this website. If you receive a message demanding
immediate payment by another method, or threatening dismissal of your case unless you pay at
once, do not pay. Contact your bankruptcy attorney, or this office at
954-382-2001, to verify.
Please contact your bankruptcy attorney with any questions or concerns about your Chapter 13 case. If you are not represented by counsel, please contact the office Monday – Friday between 2:00 – 4:00 PM at 954-382-2001. The Trustee and her staff are prohibited by Federal Law from rendering legal advice.
Please see the Payment Options section for available payment methods and portal links. Do not send personal checks or cash.
Your payments are due 30 days from filing. If your case is filed on the 1st day of the month, your payments are due the 1st day of each subsequent month. If your case is filed on the 29th, 30th, or 31st day of the month, your payment is due the 28th of each subsequent month.
Please contact your attorney before submitting any double or large payments to this office.
In order to obtain a payoff amount for your case, please contact your attorney to file the appropriate motion(s) with the Court. Please note that payoff amounts are not issued without a court order unless your case is paying 100% of all allowed claims.
The §341 Meeting of Creditors is a required meeting that you must attend; if you do not attend, your case may be dismissed. You will be asked questions about your financial situation under oath. Your creditors may also appear and ask questions. These meetings are conducted via Zoom. Visit justice.gov/ust/moc for current Zoom 341 information.
Inform your attorney that you need a translator so that your attorney may contact the Trustee's office for a translator during the 341 meeting of creditors.
Pro-Se debtors must call the Trustee's office at 954-382-2001 to request a translator.
Pro-Se debtors must call the Trustee's office at 954-382-2001 to request a translator.
Please send an email to Hugo Paiz: Hugo.L.Paiz@usdoj.gov. The subject line must include your name, case number and “ASL Translation Services Request”.
You may view your case information, including payment history, at the National Data Center (www.ndc.org).
You may need court approval before incurring new debt during your Chapter 13 case. Please consult your attorney prior to incurring any additional debt. This includes refinancing, selling, or purchasing a home.
For large purchases, including but not limited to purchases of vehicles, a Request to Incur Additional Debt form is required.
Failure to request court or Trustee permission prior to making any purchases, as required, may result in a dismissal of your case.
For large purchases, including but not limited to purchases of vehicles, a Request to Incur Additional Debt form is required.
Failure to request court or Trustee permission prior to making any purchases, as required, may result in a dismissal of your case.
Please fax a detailed explanation and request for assistance to the Trustee with your name, case number, and contact information. The fax number is 954-382-2299.
The Trustee's office will contact your attorney for an explanation.
The Trustee's office will contact your attorney for an explanation.
On the home page, under Payment Options, click the link that reads Truist Payment Login. In the box labeled “New Users Get Started Here,” click ENROLL NOW. Use your seven-digit case number, with no letters or dashes, and either your email address or a memorable username for login.
The Chapter 13 Trustee strongly recommends you use your complete email address if it is less than 21 characters, or the portion of your email address before the @ symbol if it is more than 21 characters. This will help you remember your USERNAME each time you access the system. For example, if jonathandoe@aol.com is your email address, your USERNAME should be jonathandoe@aol.com. If your email address is jonathandoe@bellsouth.net, use jonathandoe.
Your password must be 12 characters and include at least one special character and numerals.
Click the link titled “Forgot Password” on the Login page. You will be asked to enter your Login ID, case number, and the last 4 digits of your Social Security number. You will receive an email containing a temporary passcode to reset your password. Follow the instructions provided, as the system automatically generates this passcode for security purposes. The passcode is time sensitive.
Click the link titled “Forgot Login” on the Login page. You will be asked to enter your case number and the last 4 digits of your Social Security number to retrieve your Login ID.
No. The Online Payment Center will store up to 5 different accounts, and you will be able to choose one from the Previously Used dropdown menu.
Yes. You may make as many payments as you choose throughout the month. However, the complete monthly plan payment must be made before the due date each month.
Yes. Please select “Other Amount” and manually type in the amount you would like to pay.
Your online payment option will be immediately blocked. You will no longer be allowed to use the Online Payment System. You will be required to make payments by TFS, money order, or cashier’s check. The requirement to make payments by Wage Deduction Order will not be affected if your online payment privilege is blocked. There are no exceptions to this policy.
No.
Payments made prior to 5:00 P.M. EST (Eastern) will be posted to your bankruptcy case the next business day.
Yes. You will receive an automated email listing your payment information.
The processing fee covers the Chapter 13 Trustee’s banking costs to provide this convenient service to you. The Trustee does not receive this money. It goes directly to the bank.
The payment history in the Online Payment Center only displays payments made through the Online Payment System. It will not display payments sent to the Post Office Box in Memphis, TFS, or by Wage Deduction Order. You may access your complete history by clicking the link for the National Data Center.
The Trustee reserves the right to block your account and prevent you from making payments through the Online Payment System at any time. Reasons may include an NSF payment (Non-Sufficient Funds), a stop payment on funds already submitted, or conversion or dismissal of your case. If your account has been blocked and you are still required to make payments, you must send a cashier’s check or money order to the P.O. Box in Memphis. The requirement to make payments by Wage Deduction Order will not be affected if your online payment privilege is blocked.
Yes. You can cancel or edit the payment until the processing date cutoff time, 5:00 p.m. ET of the payment date. To cancel, log in to your account and select the red “X” next to your scheduled payment while you are still within the allowed time frame.
Yes.