Privacy Policy

Who We Are

This website is maintained by the Office of the Standing Chapter 13 Trustee, Southern District of Florida, under the supervision of the United States Trustee Program, a component of the U.S. Department of Justice. The Standing Trustee is appointed pursuant to 11 U.S.C. § 1302 and operates under the authority of the United States Bankruptcy Court, Southern District of Florida.

Our office address for correspondence is:
P.O. Box 559007, Fort Lauderdale, FL 33355-9007

Information This Website Does Not Collect

This website is an informational resource only. It does not:

• Collect names, email addresses, or personal information through web forms
• Require user registration or login
• Store cookies for tracking or advertising purposes
• Use analytics software that identifies individual visitors
• Process any payments directly — all payment links redirect to third-party portals

Information Your Browser May Transmit

When you visit any website, your browser automatically transmits certain technical information to the web server. This may include your IP address, browser type, operating system, referring URL, and the date and time of your visit. This information is used solely for maintaining the security and operation of the website and is not used to identify individual visitors.

Information Stored on Your Device

This website stores two items in your browser to make the page work as you chose. Neither identifies you, and neither is transmitted to this office:

• A language preference, so the site opens in the language you last selected
• A Google Translate setting, which that service uses to render the page in your chosen language

You can clear both at any time through your browser's settings for site data.

Third-Party Links and Services

This website contains links to external websites and services that are not operated by this office. When you follow a link to an external site, you leave this website and are subject to that organization's own privacy policy. We are not responsible for the privacy practices of external sites.

External services linked from this website include, but are not limited to, the following. This list may not be exhaustive, as additional resources and tools may be added over time:

• Truist Bank Online Payment Portal — for online plan payments. Visit truist.com and review their privacy policy before submitting payment information.
• TFS Bill Pay — for online plan payments. Visit tfsbillpay.com and review their privacy policy before submitting payment information.
• National Data Center (NDC) — for case information access. Visit ndc.org for their privacy practices.
• U.S. Bankruptcy Court, Southern District of Florida — for court forms, judge information, and CM/ECF access. Visit flsb.uscourts.gov.
• BK Docs — for document submission by registered attorneys and debtors. Visit bkdocs.us.
• Chapter 13 Network — for attorney case management access. Visit 13network.com.
• Google Translate — for on-page translation into Spanish and Haitian Creole. When you select a language, page text is sent to Google for translation. Visit policies.google.com/privacy for their privacy practices.

Case Information and Confidentiality

Bankruptcy case information accessible through the National Data Center (NDC) is governed by the Federal Rules of Bankruptcy Procedure and the policies of the U.S. Bankruptcy Court. Access to case information through our website requires a signed Access Agreement on file with this office. Case information is provided pursuant to 11 U.S.C. § 704 and applicable court rules.

This office does not disclose non-public case information to unauthorized parties. All staff are prohibited by federal law and court rules from disclosing confidential case information.

No Legal Advice

The information on this website is provided for general informational purposes only. The Trustee and her staff are prohibited by Federal Law from rendering legal or accounting advice. Nothing on this website constitutes legal advice, and no attorney-client relationship is formed by visiting this website or contacting this office. Please consult a licensed bankruptcy attorney for legal guidance regarding your case.

Analytics and Technical Data Collection

This website may use third-party tools and services, now or in the future, to help us understand how visitors use the site and to improve its performance and accessibility. These may include:

• Web analytics — tools that collect anonymized data such as pages visited, time on site, geographic region, browser type, and device type. This information helps us understand which resources are most accessed and improve site navigation. We do not use this data to identify individual visitors.
• Content Delivery Networks (CDNs) — third-party services that may be used to serve website assets (fonts, scripts, images) more efficiently. These services may log technical information such as IP addresses for performance and security purposes, subject to their own privacy policies.
• Performance and security monitoring — services that may track request patterns to detect and block malicious traffic, ensuring the availability and integrity of this website.
• Geographic access data — general regional information (such as city or state level) about where site visitors are located, used solely to understand the geographic reach of this resource and improve service to the communities we serve. This data is not linked to individual identities.

If and when any such tools are implemented, we will endeavor to use only those that: (a) collect the minimum data necessary, (b) anonymize data where possible, and (c) do not sell or share visitor data with advertisers. Any tools used will be disclosed by updating this Privacy Policy.

Children's Privacy

This website is not directed at children under the age of 13, and we do not knowingly collect any personal information from children. If you believe a child has submitted personal information through any linked service, please contact that service directly.

Notice to International Visitors (GDPR)

This website is operated in the United States and is intended primarily for users located within the United States who are parties or creditors in bankruptcy cases administered in the Southern District of Florida. If you are accessing this website from outside the United States, including from the European Union (EU), European Economic Area (EEA), or United Kingdom, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

As this office is a private trustee operating under the supervision of the U.S. Trustee Program (Department of Justice) and is not a federal agency, we are not subject to the EU General Data Protection Regulation (GDPR) as a data controller. However, we are committed to handling any information responsibly and in accordance with applicable U.S. law.

If you believe you have rights under the GDPR or similar legislation in your jurisdiction regarding data collected by any third-party service linked from this website (such as Google Translate, Truist, or TFS Bill Pay), please contact those services directly, as they operate their own data processing practices and privacy programs.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Any updates will be posted on this page. We encourage you to review this policy periodically.

Contact

If you have questions about this Privacy Policy or the information practices of this website, please contact us: